Client Service Coordinator (Temp)

Client Service Coordinator (Temp)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Employee Benefits

Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees .

Key Purpose of the role

The primary function of this role is to provide admin and office support to manage and grow relationships between Discovery Life and all stakeholders i.e., both internal and external clients effectively and efficiently. Ensure that quality service is delivered to these Stakeholders.

Areas of responsibility may include but not limited to

• Assist in building Broker and Employer relationships by providing Back Office Admin support.
• Managing broker requests for quotes and Claims Experience with all relevant stakeholders
• Assist with and manage the pre-renewal process with the support of the consultant.
• Formulating process improvements and review from broker and client feedback
• Managing the internal query email pool to ensure that timeous feedback is provided.
• Support the Consultant with planned and adhoc reporting and meeting preparations.
• Monitor all adhoc process projects as and when required.
• Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence and client visits
• Assist in planning, support the consultant, and attend all Wellness Day events or any client engagement events.
• Generally, support the Consultant with all Admin and Back Office related follow ups to ensure that all queries are resolved.
• Attend internal risk management meetings to attain insights and improve client experience

Personal Attributes and Skills

The Successful Candidate Must Demonstrate The Following Competencies

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office.
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills
• Willing to do client and broker visits.

Education and Experience

• Matric – Essential
• Preferable Product and process knowledge
• Preferable Insurance Industry experience
• Intermediate/Advanced word, excel and power point skills.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.