Customer Service Manager

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

 

 

Provide exceptional Customer Service and uphold the company values with the communityMinimum requirements

Matric
12-18 months face-to-face customer service experience
Drivers License

Competencies

Self-driven

Basic computer literate (MS Office)

High energy levels

High attention to detail

Ability to think on your feet when resolving problems

Customer service centric

Sense of urgency

Professional

Analytical skills

Good communication skills

Good intrapersonal skills

Pick n Pay values and culture

Customer service ethos

Understanding of Pick n Pay’s business priorities

Understanding of different store formats

Understanding of Pick n Pay values and expected performance standards

Understanding of organizational structures, business flows, where and how to source information

Code of Ethics

Gain understanding on the process of handling customer complaints via different mediums

Understand the SOP governing the public liability process

Basic knowledge on the SOP governing the food safety procedure

In-depth knowledge on the roles of the CSM in store and the community around the store

Reports

HR Policy

Consumer Protection Act

Liquor Act

 

 

Key responsibilities

 

Customer Service

Informal and formal feedback

Customer Complain Chart

 

Store Standards  

SOPs

 

Communication  

Informal and formal feedback

 

Training  

Customer Complaints Chart

Store Audits

 

Social Responsibility 

Informal and formal feedback

Local Newspaper

 

Administration  

Informal and formal feedback

 

Ad-hoc Projects  

Project Plans

 

The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.

Closing date: 21 April 2025

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Apply Here