Senior Clerk: Operations Support

Job Reference Number: 234SNCL15
Department: 234 – OPERATIONS SUPPORT INSURANCE
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Job Description

• • Evaluate and process broker applications within the department turnaround times and process any outstanding requirements and facilitate background checks.
  • Update the application status on the systems and communicate application status with relevant stakeholders.
  • Reconcile broker codes and ensure codes are allocated correctly, facilitate record keeping of all documentation and correspondence of broker.
  • Evaluate, process request to broker contracts, compile an addendum and send for authorisation.
  • Communicate any broker changes to all stakeholders to effect changes and file all documentation in brokers file once amendment is finalized.
  • Generate termination and suspension letters to brokers not meeting the required standards and ensure that all brokers’ investigations are recorded and reported to management.
  • Facilitate the annual Personal Service Provider status verification of contracted brokers to ensure compliance with Tax legislations and facilitate administration of BBB-EE.
  • Investigate received broker request from business stakeholders, New Business and Complaints department.
  • Request the broker issued business report and scrutinize for any alarming patterns that propels for investigation, compile and refer the preliminary investigation report to Forensic department for an in-depth investigation.
  • Communicate the final forensic report to the broker and broker consultant, thereafter refer to the fit and proper committee for review.
  • Provide administration support to brokers, external broker call centers, group schemes and benefits.
  • Assist with department functions in case of a team members’ absenteeism and assist with branches enquiries.

Job Requirements

• Grade 12.
• Tertiary qualification
• RE1/RE5 will be a strong advantage
• Intermediate Computer Skills (Ms Office, Excel and E-mail)
• Extensive experience in providing administrative support
• Experience in coordinating projects will be an advantage
• Extensive knowledge of Financial Advisory and Intermediary Services Act & Regulations
• Ability to identify fraudulent/suspicious practices
• Excellent verbal and written communication skills.
• Good interpersonal skills to work with management and suppliers.
• Ability to pay attention to detail
• Ability to work under pressure

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