Intercape is looking to employ a Porter for the Bellville Station
Duties & Responsibilities
Customer Service Maintained
- Action taken to minimise service disruptions
- Customer enquiries are dealt with courteously
- Knowledge of service is used to respond to customer needs
- Customer enquiries are reported
Company Image
- Respond to customer needs without delay
- Customer services on platform
- Customer service at frontline office
- Knowledge of routes / destinations
- Vehicle barriers maintained
Security Services
- Ensure the safeguarding in the office
- Ensure the safeguarding of the immediate area outside the office
- Ensure the safety of the office personnel
- Ensure the safety of the passengers outside the office
- Ensure the safety of the passengers while boarding the coach
- Ensure the safeguarding of passenger luggage
- Ensure coach loading bay is accessible to the coaches in front of office
Warehouse Duties
- Accurate placement of stickers- numerically correct
- Accurate packaging of goods-Correct Destination identified per cage
- Correct stickers placed on Goods
- No luggage to be found in the cage without stickers
Queuing
- One passenger at a time
- Correct Luggage on the trolley
- Passengers are brought in according to how the Warehouse Clerk calls them in
- Correct person brought in with the correct luggage
- No Illegal items
Boarding Gate
- Correct sticker is placed on the correct passenger’s bag
- Stickers to be attached properly so as to be able to be scanned into the trailer
- No mixing of destinations-Correct luggage on one trolley
- No luggage to be loaded into side boots if not authorized by Management
Trailers
- Luggage to be loaded according to the destinations into the correct trailer
- Luggage to be handled with care
- Ensure all Items/Luggage is scanned before being loaded into the trailer or side boot
Effective Utilization of All Systems
- Log all related information on company system as required by policy.
- • Responsible to ensure that you have received training on all relevant systems for department
Desired Experience & Qualification
REQUIREMENTS SPECIFIC TO THE JOB:
Qualifications:
- Grade 10
- written comprehension and literacy
Experience:
- 2 Years’ experience in security related position will be advantageous
Knowledge / Abilities:
- Have a proficient knowledge of the company, its divisions, associates, people products, service and website.
- Enjoy working independently as well as be part of a team.
- Assist as required in the operational department.
- Be focused on providing work of an extremely high quality.
- Be prepared to work shifts.
Skills:
- Listening skills
- Conflict and Resolution Skills
- Excellent Service Skills
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